Delivery Information
Kitchen & Wardrobe Doors:
Delivery charges apply to mainland UK and NI, deliveries are made weekdays only.
Deliveries to the following locations please contact us before ordering to confirm that we can deliver to your area and to obtain delivery charges: Jersey, Guernsey, Isle of Man, Scottish Islands, Isle of Wight and Scottish Highlands.
It is your responsability to have somebody waiting at the delivery Address to receive the delivery.
Delivery claims
Our suppliers make every effort to ensure that your goods arrive in perfect condition. To minimize the chance of transit damage, ordered goods have corner protectors, shrink-wrap and are suitably packaged into heavy-duty cardboard boxes or pallets.
On receipt of delivery, check that you have received the correct number of packages and check for any damage, however minimal, and sign accordingly.
Your goods should be inspected within 3 days of the delivery date. If your goods are damaged please send us an e-mail with details and photographs of the damage. Items that have been drilled or altered subsequent to delivery will not be accepted. We will work with our suppliers to try and ensure a speedy resolution.
Transit damage claims will only be honoured if the delivery note is signed as ‘damaged’, signing unchecked is not acceptable by the carrier.
Even if the packaging does show any sign of damage, please accept the delivery. The actual goods may be in perfect condition. You have 2 days from the delivery date to check for actual damage.
All efforts are made to ensure delivery dates are adhered to, but if you require someone to fit your kitchen doors/accessories, this should be arranged subsequent to receiving and checking the goods. We strongly recommend that our customers receive and check their goods before arranging for any installation. None of our suppliers will pay compensation for the cost of a fitter if the order arrives late or damaged.
Bespoke Kitchen & Bedroom cabinets Delivery:
Detailed Important Information:
Proposed delivery lead times are given for guidance only. We will email you once your order has been dispatched.
Important Note:
Check carefully on receipt that you have received the complete order without damage.
Clearly state on the carrier's delivery note any damages and contact BestQ immediately (within 24 Hours)
Signing 'unchecked' or 'unexamined' is not acceptable and if the driver failed to wait for you to examine the goods then write "driver would not wait for goods inspection" below your signature.
We cannot accept any claims if these procedures are not adhered to.
We are only obliged to offload orders onto a hard ground reasonably close to the delivery address. You have no right to refuse delivery. It is essential that an able bodied person is available to help the driver off-load. If a carrier is unable to complete the delivery because there was no help available or nobody at home then further attempted deliveries will have to be paid for by you.
Please ensure that provisions are in place to help unload bulky and heavy items including kitchen cabinets as pallet courier deliveries are only made by one driver.
The delivery is to the ground only. So if the delivery address is anything other than a straightforward house with immediate access (e.g. a 10th floor flat) then please contact our office to arrange the details as some units may have to be sent flat-pack.
Please ensure there is adequate access for a large Truck and that it can be parked adjacent to the property.
If your delivery cannot be made due to any of the aforementioned or there is simply no one at the address to accept delivery then this will be returned to the factory where upon we will contact you to reschedule a delivery. Should this occur you will be charged an additional delivery cost. For further information please Contact our office.
General information:
Delivery times can vary depending on the product and the production lead-times when the order is placed and can be anything between 2 and 4 weeks from your received Payment. We will give you an indication of expected delivery date as soon as we can and we will update you as it becomes more definitive. In all cases we will endeavour to keep you informed of any unexpected delays.